Reference

How we protect your account and information

When you open an account with us, your personal data stays secure and private.

Data collected transparentlyLocal payment securityAccount access rights
Explore the Lobby Read FAQ
congtogel 138 How we protect your account and information
REACH OUR TEAM

Privacy support and data requests

Team online

Email Support

Send a privacy inquiry or data-access request to our support email. We respond within 48 hours on business days with details about what information we hold on your account.

Live Chat

Open the live chat in your account lobby and ask to speak with a privacy agent. Our team is available 24/7 to answer questions about your data and help with access requests.

Account Settings

Visit your account settings to review, update or remove non-essential personal information. Changes take effect immediately and appear on your next login.

HOW WE SECURE

Data handling, cookies and account protection

Encryption and Storage

Your account password and financial data are encrypted using industry-standard protocols. Payment details for DANA, OVO, GoPay and QRIS deposits are tokenised so we never store raw card or wallet credentials on our servers.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and track site performance. Analytical cookies help us see how the lobby behaves on mobile and desktop so we can improve loading speed and game access.

Withdrawal Verification

Before your winnings are sent back to your DANA, OVO, GoPay or QRIS account, our system verifies your identity and checks for unusual patterns. This protects both you and us from fraudulent withdrawals.

Data Retention

We keep your account data and transaction history for as long as your account exists, plus a retention period where local law permits, to support customer service and comply with record-keeping rules.

Third-Party Sharing

Your data is shared only with payment processors, fraud-detection services and where legally required by Indonesian authorities. We do not sell or lease your personal information to marketers or brokers.

Your Rights

You have the right to request a copy of your data, correct inaccuracies, or ask us to delete information where local law permits. File requests through live chat or email and we will confirm receipt within one business day.

Privacy policy questions answered

We collect your name, email, phone number, address and date of birth when you open an account. During deposit, we also collect payment method details linked to DANA, OVO, GoPay or QRIS. Your gaming activity, withdrawals and support tickets are logged to your profile.

After account closure, we retain your transaction history and personal details for a compliance period where local law permits. This supports dispute resolution and regulatory audits. After that period, data is securely deleted unless you request earlier removal.

You can request deletion of non-essential data through your account settings or by contacting live chat. Deletion of transaction history depends on local law and anti-money-laundering rules. We will confirm what can be removed and what must be retained.

Yes. We never store your raw payment credentials. When you deposit, payment data is tokenised by our processor and encrypted in transit. Your DANA, OVO, GoPay or QRIS account details are protected by your own provider's security.

We do not sell your personal information. Data is shared only with payment processors, fraud-prevention partners and where required by Indonesian law enforcement. All third parties must agree to keep your information confidential and use it only for the stated purpose.

We retain your transaction history, deposits and withdrawals for the lifetime of your account plus a post-closure period where local law permits, typically for audit and dispute resolution. You can request a copy of your complete transaction history from support at any time.

We use essential cookies to keep you logged in and functional cookies to track lobby performance and game loads. Analytics cookies help us understand how players in Yogyakarta and Jakarta access the site on mobile. You can disable non-essential cookies in your browser settings without losing account access.

Related Pages

congtogel 138 Indonesia About Us congtogel 138 Casino FAQ congtogel 138 Login