Reference

Your Terms & Conditions at congtogel 138

When you open an account with us, you're entering into clear terms that protect both your account and the integrity of our lobby.

Account ownershipData privacyWithdrawal verificationPayment securitySupport channels

Explore the Lobby Read FAQ

Core terms governing your account and play

congtogel 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account is personal and non-transferable; only you may access it using your chosen username and password. Deposits made via DANA, OVO, GoPay and QRIS are your responsibility to verify before confirmation — once cleared, funds appear in your wallet within seconds. Withdrawals require identity verification

1
and are processed within 24 hours of approval. We retain account data for 7 years after closure for legal and security purposes, where local law permits. Any breach of terms — including account sharing, bonus abuse, or unverified payment claims — may result in account suspension
2
and fund forfeiture. Access to specific games and payment methods depends on local law. Support is available 24/7 via live chat, email, or phone to resolve disputes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about terms or disputes

Team online

Live Chat

Open the chat bubble in your account lobby or on this site; response within 2 minutes during peak hours, under 15 minutes off-peak. Agents speak Indonesian and English.

Email Support

Send questions to [email protected]; expect a reply within 4 hours. Include your username and a brief description of your issue or question.

Phone Support

Call our Jakarta-based team daily 08:00–23:00 WIB. Have your account details ready; agents will verify your identity before discussing account terms.

ACCOUNT SECURITY

How we protect your account and data

Password & Login

Your password is encrypted end-to-end; we never store it in plain text. Enable two-factor authentication in Account Settings for an extra security layer. Log out after each session, especially on shared devices.

Payment Data

DANA, OVO, GoPay and QRIS transactions are processed through certified gateways with PCI DSS compliance. Your bank details are never stored on our servers; only transaction IDs are logged.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby behaviour. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

Account records, chat logs and transaction history are kept for 7 years post-closure, where local law permits. You may request deletion of non-essential data via [email protected].

Account Changes

To update email, phone, or bank details, open Settings > Account and verify via one-time code sent to your registered contact. Changes take effect immediately after verification.

Dispute Resolution

If you believe your account has been compromised or a charge is unauthorized, contact live chat or email support with transaction details. We investigate within 48 hours.

Frequently asked questions about our terms

You may close your account anytime via Settings > Account Closure; any balance in your wallet is returned to your original deposit method within 3 business days. Withdrawals are not refundable once processed, but you may request to halt new transactions immediately.

Visit the login page and click 'Forgot Password'. Enter your registered email or phone; we'll send a reset link valid for 1 hour. Set a new password and log in. If the reset email doesn't arrive, contact [email protected] with your username.

Player funds are held in segregated trust accounts separate from operational accounts, so even in winding down, your balance is protected. Withdrawals are processed normally during transition; full details are posted to your account email.

Yes. Open Account > Transaction History to view deposits, withdrawals, and game-play records dating back 12 months. For older records beyond 12 months, email [email protected] with your request; data is available for 7 years.

Bonus balance must be wagered according to the conditions posted on the promo board at the time of issue. Real money is used first in any play; bonus funds are applied only after real money is depleted. Unused bonuses expire per the posted date.

Eligibility depends on local law. In most supported regions, you must be 18 or older with valid identification. During signup, we verify your age electronically; false information may result in account termination.

Game outcomes are determined by certified random-number generators audited by third parties. If you believe an outcome is incorrect, contact live chat with the game ID and round time; we review server logs within 24 hours and resolve verifiable errors.

Your Terms & Conditions at congtogel 138

How to contact us about terms or disputes

Live Chat

Email Support

Phone Support

How we protect your account and data

Password & Login

Payment Data

Cookies & Tracking

Data Retention

Account Changes

Dispute Resolution

Frequently asked questions about our terms

01 Can I cancel my account and get a refund?

02 What happens if I forget my password?

03 Are my deposits protected if congtogel 138 closes?

04 Can I see a full history of my transactions?

05 How does congtogel 138 handle bonus terms differently from real money play?

06 What's the age requirement to hold an account?

07 Can I dispute a game outcome or a payout?

Related Pages